FAQ
ABOUT OUR WINE
Should I cellar the wine or is it ready to drink now?
All our wines are designed to enjoy now. Rosé and Pinot Grigio are best enjoyed chilled. Pour, sip and enjoy.
What is the best way to store my wine?
To maintain quality of wine, it is best to store your wines in a dark place, out of direct sunlight and in a cool environment - ideally between 10-15°C.
Don't sweat if your wines can't be stored in these cool conditions - they will be perfectly fine for a months in mild climates.
Are your wines vegan?
Yes! All our wines are vegan. Sip and enjoy guilt free.
Are sulphites added to your wines?
Yes we add the minimal amount of sulphites to our wines. This is to ensure quality of wine is maintained.
Where are your grapes sourced?
All our wine is made with grapes from the Murray Darling region.
The grapes have been carefully cared for by viticulturalists who have all the expertise to bring out the best in the grapes.
MY ORDER
What if I need to make a change to my order?
Unfortunately once you have placed your order and the order is confirmed we are unlikely to be able to change the details. So please check all your details before ordering.
However, please email us at hello@halfsister.com.au ASAP and we will do our best to try make any changes if your order hasn't already been processed.
Why can't I use AfterPay or Zip Pay for my subscription order?
Unfortunately the subscription gateway we use does not allow customers to pay with Buy Now Pay Later methods. Please use another method of payment.
What is the cost of shipping?
We are currently offering FREE SHIPPING on all orders. Limited time offer.
What are the expected delivery times?
Orders will be dispatched within 1 business day from Adelaide and sent with Australia Post.
VIC: Melbourne metro - 2-4 Business Days, regional/remote - 2-6 Business Days
NSW: Sydney metro - 2-4 Business Days, regional/remote- 4-8 Business days
ACT: 2-3 Business days
QLD: Brisbane metro- 2-5 Business days, regional/remote - 3-13 Business Days
SA: Adelaide metro - 1-3 Business days, regional/remote- 2-5 Business days
WA: Perth metro - 4-5 Business days, regional/remote - 5-11 Business Days
TAS: 4-6 Business days, remote 5-8 Business days
**Please note that delivery days and times may vary during public holidays and peak postage periods.
Can I track my order online?
Your wine will be shipped with Australia Post. A confirmation email with tracking ID will be emailed to you once your order has been processed.
If you have not received a confirmation email, please contact us at hello@halfsister.com.au and we can track your order for you.
What if I'm not home when my delivery is attempted?
Your order will be sent with Australia Post using the wine delivery service.
For orders valued under $160, your order will be sent with Authority to Leave (ATL) - this means the postie will leave your parcel if they deem there is a safe place to leave it if no-one is home. If there is no safe place to leave the parcel, Australia Post will provide an 'awaiting collection' notification and the parcel can be collected from the nearby post office indicated.
For orders valued over $160, your parcel will be taken to a nearby post office for collection if no one is home.
Under new Liquor Licensing legislation in VICTORIA, only the designated addressee is able to receive alcohol deliveries. The addressee will be required to provide ID or, if unable or not home, the parcel will be taken to the post office for collection.
We recommend the parcel is not left outside in the direct sun or left for a prolonged period on a hot day as this will affect quality of the wine.
Will I need to provide proof of age ID on delivery?
Australia Post is responsible to ensure alcohol is not delivered to someone under 18 years of age. The delivery person will check your proof of age ID if they think you may be under 25 years of age as per the Australia Post ID25 guideline. If you are not able to provide proof of age they will take the parcel to a nearby post office for collection with suitable ID.
In South Australia, there is additional requirement that a signed declaration must be collected by Australia Post for all all alcohol deliveries, with ID details including date of birth to be recorded if the receiver appears they may be under 25 years of age, as determined when following the ID25 guideline.
Under new Liquor Licensing legislation in VICTORIA, only the designated addressee is able to receive alcohol deliveries. The addressee will be required to provide ID or, if unable or not home, the parcel will be taken to the post office for collection.
More on shipping
Find out more about shipping here.
RETURNS
What if items are damaged on arrival?
It is very rare that items are damaged in transit. But if this is the case please email us a photo at hello@halfsister.com.au with the details of the damage and we will arrange a replacement.
What is Half Sister's return policy?
We do not provide a refund if the wine is not to your taste.
But, we are confident if you read our wine descriptions and they match your palate, you will enjoy our wine.
SUBSCRIPTIONS
How do subscriptions work?
Learn more about our subscriptions here. The offers are too good to be missed.
Question not answered?
email us at hello@halfsister.com.au or click below to find our contact form