SHIPPING & RETURNS

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What is the cost of shipping?

We are currently offering FREE SHIPPING on all orders. Limited time offer.

How will my order be sent?

Your order will be sent with Australia Post using the wine delivery service.
For orders valued under $160, your order will be sent with Authority to Leave (ATL) - this means the postie will leave your parcel if they deem there is a safe place to leave it if no-one is home.
For orders valued over $160, your parcel will be taken to a nearby post office for collection if no one is home.

What are the expected delivery times?

Orders will be dispatched by the next business day from Adelaide and sent with Australia Post.

VIC: Melbourne metro - 2-4 Business Days, regional/remote - 2-6 Business Days
NSW: Sydney metro - 2-4 Business Days, regional/remote- 4-8 Business days
ACT: 2-3 Business days
QLD: Brisbane metro- 2-5 Business days, regional/remote - 3-13 Business Days
SA: Adelaide metro - 1-3 Business days, regional/remote- 2-5 Business days
WA: Perth metro - 4-5 Business days, regional/remote - 5-11 Business Days
TAS: 4-6 Business days, remote 5-8 Business days
**Please note that delivery days and times may vary during public holidays and peak postage periods.

What if I'm not home when my delivery is attempted?

Your order will be sent with Australia Post using the wine delivery service.
For orders valued under $160, your order will be sent with Authority to Leave (ATL) - this means the postie will leave your parcel if they deem there is a safe place to leave it if no-one is home. If there is no safe place to leave the parcel, Australia Post will provide an 'awaiting collection' notification and the parcel can be collected from the nearby post office indicated.
For orders valued over $160, your parcel will be taken to a nearby post office for collection if no one is home.
Under new Liquor Licensing legislation in VICTORIA, only the designated addressee is able to receive alcohol deliveries. The addressee will be required to provide ID or, if unable or not home, the parcel will be taken to the post office for collection.
We recommend the parcel is not left outside in the direct sun or for a prolonged period on a hot day as this will affect quality of the wine.

Will I need to provide proof of age ID on delivery?

Australia Post is responsible to ensure alcohol is not delivered to someone under 18 years of age. The delivery person will check your proof of age ID if they think you may be under 25 years of age as per the ID25 guideline. If you are not able to provide proof of age they will take the parcel to a nearby post office for collection with suitable ID. 

In South Australia, there is additional requirement that a signed declaration must be collected by Australia Post for all alcohol deliveries, with ID details including date of birth to be recorded if the receivers appears to be under 25 years of age, as determined when following the ID25 guideline.
Under new Liquor Licensing legislation in VICTORIA, only the designated addressee is able to receive alcohol deliveries. The addressee will be required to provide ID or, if unable or not home, the parcel will be taken to the post office for collection.

Can I track my order?

Your wine will be shipped with Australia Post. A confirmation email with tracking ID will be emailed to you once your order has been processed.
If you have not received a confirmation email, please contact us at hello@halfsister.com.au and we can help track your order for you.

Do you ship Australia wide?

Yes - well kind of. We are unable to ship to some areas due to liquor licensing and alcohol restrictions. We currently do not ship to the NT.
Postcodes we do not deliver to due to dry zones/restrictions: 4605, 4713, 4816, 4825, 4830, 4871, 4874, 4875, 4876, 4892, 4895, 5600, 5601, 5608, 5609, 5680, 5690, 5700, 5701, 5710, 5723, 5724, 5734, 6429, 6430, 6431, 6432, 6435, 6436, 6437, 6438, 6440, 6442, 6635, 6638, 6639, 6640, 6642, 6646, 6701, 6705, 6707, 6710, 6711, 6712, 6713, 6714, 6716, 6718, 6720, 6721, 6722, 6725, 6726, 6728, 6731, 6733, 6740, 6743, 6751, 6753, 6754, 6758, 6760, 6761, 6762, 6765, 6770, 6798, 6799.

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